ServiceNow enables businesses to streamline work processes and eliminate a significant amount of manual work. But many companies fail to derive optimal value from ServiceNow, owing to the challenges faced in implementing ServiceNow ITOM and ITSM. If you are looking to implement ServiceNow ITOM and ITSM, here are some challenges you should stay aware of to address them proactively.
5 Challenges Companies Face During ServiceNow ITOM and ITSM Implementation
Certified ServiceNow experts like FidelSoftech can help you implement ServiceNow ITOM and ITSM effectively. But as a company investing in ServiceNow, cognizance of these challenges can help you plan your implementation venture efficiently.
Intricate workflows make ITSM and ITOM ServiceNow implementation more challenging. In addition, businesses may also face various project management challenges that cause delays and let the project exceed its budget. Accordingly, they must address such inevitable problems and take care of significant configuration tasks before deploying the system. Failing to ensure that the processes are updated and prepared for integration can complicate the implementation process and workflows.
Customization proves beneficial. But excessive customization can unnecessarily complicate things. Besides, customization can make it challenging to expand ServiceNow to new verticals. Excessively customized processes require a unique personalized code to make changes. While being time-consuming, it also proves expensive.
Thus, companies should avoid excessive customization by assessing the need and extent of customization and the processes that require it. It can help companies focus on the vital processes for their business.
ServiceNow is an extensive area of expertise involving various complexities that require end users, employees, etc., to undergo formal training. Without training, companies cannot expect their employees to optimize the use of ServiceNow and maximize the value expected from it. Accordingly, companies should invest time, effort and money in initial and refresher training of their users through certified ServiceNow companies.
To handle everything from implementation to maintenance support, ServiceNow demands a team of experts that can help companies deal with several planned and unplanned issues. Hence, companies should include an adequate support period in their project plan and ensure the ServiceNow partner’s availability. Ignoring this part can make implementation more expensive and time-consuming.
Resistance to change is a natural human tendency. Users usually develop a comfort level with legacy systems. While comfort is one aspect, companies cannot continue with conventional systems as they gradually start affecting organizational efficiency. Switching to ServiceNow is a prudent decision. But often, the comfort with age-old systems and workflows leads to a resistance to change that can defeat the purpose of investing in ServiceNow. Overcoming resistance can be genuinely challenging. But businesses should invest in explaining to users the tangible benefits like increased productivity, automated workflows, etc. so that users gradually accept the system. Connect with FidelSoftech if you are looking for professional ServiceNow ITOM and ITSM implementation support. The company’s 24/7 and well-planned ServiceNow support enables businesses to implement ServiceNow seamlessly and reap maximum value from it. Write to [email protected] to know more.